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REFUND POLICY

A LEGAL DISCLAIMER

Queen City Aesthetics is not liable for adverse reactions, sensitivities, or dissatisfaction resulting from product use. Refunds or exchanges are subject to the terms outlined in this policy and are approved at our discretion. By purchasing our products, you agree to these terms and conditions.

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We reserve the right to modify our refund policy or legal disclaimer at any time without prior notice. For questions or concerns, please contact us directly.

REFUND POLICY - THE BASICS 

At Queen City Aesthetics, we strive to ensure satisfaction with our products. However, due to the nature of skincare products, we do not offer refunds at any time for any reason. Exchanges or partial refunds may be considered under the following conditions:

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  1. Unused and Unopened Products:

    • Products that are unused and in their original, unopened packaging may be exchanged for another product of equal value.

    • The exchange request must be made within 14 days of purchase and approved by our team.

  2. Opened Products:

    • If you are unsatisfied with an opened product, you may be eligible for a partial refund.

    • The following must be included with your return request:

      • The product, in its original packaging, if available.

      • Proof of purchase (receipt or order confirmation).

      • A detailed explanation of your dissatisfaction.

    • Our team will assess the returned product to determine the refund amount, which will be based on the condition and remaining quantity of the product.

    • Partial refunds are approved at the sole discretion of Queen City Aesthetics.

  3. Shipping Costs:

    • Customers are responsible for all shipping costs associated with returning items for exchange or evaluation.

    • Queen City Aesthetics does not provide shipping return labels.

WHAT TO INCLUDE IN THE REFUND POLICY

To ensure timely processing of your refund request, please include the following when returning a product:

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  1. Proof of Purchase:

    • A receipt, order confirmation, or any documentation that verifies your purchase from Queen City Aesthetics.

  2. Returned Product:

    • The product in its original packaging (if available).

    • Any remaining contents of the product, regardless of the amount used.

  3. Detailed Explanation:

    • A written explanation outlining the reason for your dissatisfaction with the product.

    • Any relevant details about your experience, including specific concerns or issues with the product.

  4. Return Shipping Information:

    • The tracking number for the returned product (if available).

    • Your contact information, including name, email, and phone number, to assist with follow-up communication.

Please note that partial refunds are determined after a thorough assessment of the returned product by our team. Incomplete refund requests or returns that fail to meet these requirements may delay processing or result in denial of the refund request.

For any questions or concerns regarding the refund process, please contact Queen City Aesthetics' customer service team for further assistance.

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